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Refund & Return Policy

Refund & Return Policy

Last updated: October 8, 2026

We want you to love your Novatris purchase. If you are not completely satisfied, you may return most items within 30 days of delivery for a refund, provided the conditions below are met. This policy explains how to request a return, how your request is reviewed, how and when refunds are paid, and how we handle cancellations, incorrect items, and damaged items.

1. Return Window

  • You have 30 calendar days from the date of delivery to request a return. The delivery date is the date recorded by the carrier’s tracking information.
  • Returns must be authorized in advance. To request a return, email support@glossiert.store with your order number, the item or items you want to return, and the reason for the return. You may also reach us on WhatsApp at +1 865 249 2970.
  • Your request is recorded as received at the time it reaches us. Requests received on a weekend or a United States federal holiday are treated as received on the next business day.
  • Returns may be declined if the request is made after the 30-day window or if the item does not meet the condition requirements in Section 3. Nothing in this policy limits any non-waivable rights you have under applicable consumer law.

2. Return Review Process

  1. Acknowledgement: we reply to return requests within 2 business days.
  2. Eligibility review: we check the order and the item against this policy and confirm whether the return is approved.
  3. Return authorization: if approved, we send you a return authorization number (RMA) together with the return address and shipping instructions. Do not send anything back before you receive these instructions; returns sent without authorization may be refused or returned to you at your expense.
  4. Shipping the item back: please ship the parcel within 14 calendar days of receiving your authorization, write the RMA number on or inside the parcel, and use a trackable shipping service. Keep your receipt and tracking number until your refund is complete.
  5. Inspection: once we receive your return, we inspect it within 3 business days and notify you whether the refund is approved.
  6. Declined returns: if a return does not meet the requirements, we tell you the reason. You may then ask us to ship the item back to you at your cost, or we may dispose of it after 30 days if we receive no instruction.

3. Condition of Items

  • Items must be unused, unworn, and returned with the original tags attached, in their original packaging, and free of any signs of wear, washing, alteration, perfume, or damage.
  • For hygiene reasons, intimate apparel and swimwear cannot be returned if the sanitary seal or protective liner has been removed or damaged.
  • Please include all parts, accessories, and free gifts that came with the item.

4. Non-Returnable Items

  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items with the original tags removed or cut off.
  • Intimate apparel and swimwear where the sanitary seal or protective liner has been removed or damaged.
  • Gift cards.
  • Final-sale or clearance items marked as non-returnable at the time of purchase.
  • Free gifts and promotional items.

5. Return Shipping Costs

Return shipping costs are the customer’s responsibility, unless the item arrived damaged, is defective, or was not the item you ordered. In those cases we provide a prepaid return label or otherwise cover the cost of returning the item, and we refund the original shipping charge as well.

6. Refunds and Original Payment Method

  • Approved refunds are issued to the original payment method used for the purchase, in the original currency (US dollars).
  • We cannot redirect a refund to a different card, bank account, or person, and we do not issue cash refunds.
  • If we cannot refund to the original payment method because it is no longer valid or available, for example a closed or expired card, we will contact you to arrange an alternative, which may include store credit.
  • Any sales tax included in a refunded item is refunded with the item price.
  • Original shipping charges are non-refundable, except when the return is due to our error or to a damaged, defective, or incorrect item.
  • Items returned in a condition that does not meet Section 3 may receive a partial refund or be declined; we will explain our decision.

7. Refund Processing and Timing

  • Once your return is approved, we initiate the refund within 3 business days.
  • Card refunds normally appear on your statement within 5 to 10 business days after we initiate them, depending on your bank or card issuer.
  • PayPal and similar wallet refunds normally appear within 3 to 5 business days.
  • If more than 10 business days have passed since we confirmed your refund, please contact us and we will provide a transaction reference you can give to your bank.

8. Incorrect Items

If you received an item you did not order, please contact us within 7 days of delivery at support@glossiert.store with your order number and photographs of the item, its tags, and the packaging. Please do not wear, wash, or alter the item. We will confirm the error and provide a prepaid return label or collection instructions. Once we receive the item, or in some cases as soon as the error is confirmed, we ship the correct item at our cost. If the correct item is unavailable, we refund the full amount paid, including original shipping.

9. Damaged or Defective Items

Please inspect your order as soon as it arrives. If an item is damaged or defective, contact us within 7 days of delivery at support@glossiert.store with your order number and photographs showing the item, the packaging, and the shipping label. Please keep the packaging until the matter is resolved. We handle any carrier claim ourselves, so you do not need to contact the carrier. Depending on the situation and your preference, we will replace the item at no cost to you, or refund the full amount paid including shipping. If a replacement is unavailable, we issue a full refund.

10. Order Cancellations

  • Orders may be cancelled free of charge before they ship. Because orders are processed and dispatched quickly, usually within 1 to 2 business days, please contact us as soon as possible at support@glossiert.store or on WhatsApp with your order number.
  • If we can cancel before dispatch, we confirm the cancellation by email and initiate a full refund within 3 business days.
  • Orders cannot be cancelled or changed once they have been handed to the carrier. In that case, the return process in this policy applies.
  • We may also cancel an order ourselves if the item is out of stock, if payment cannot be verified, if the delivery address cannot be validated, or if a pricing or listing error occurred. We will notify you and initiate a full refund within 3 business days.

11. Exchanges

To exchange an item, follow the return process above and tell us which item and size you would like instead. Exchanges are subject to product availability. If the requested replacement is unavailable, we issue a refund for the returned item.

12. Late or Missing Refunds

If we have notified you that your refund was issued but you have not received it, please first check your bank account again and then contact your credit card company or bank, as posting times vary and it can take several business days for a refund to be reflected. If more than 10 business days have passed since we confirmed your refund and you still cannot find it, contact us at support@glossiert.store with your order number.

Contact Us

Novatris Inc.
3500 S. Broadway, Suite 205, Los Angeles, CA 90007, United States
Email: support@glossiert.store
WhatsApp: +1 865 249 2970